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At present, we are focusing solely in Europe.

Shop Pay, Carte de Crédit, MasterCard, American Express

Our offices are located in Paris, France. Our international warehouse is located in China.

Yes, wait 3 days after your order and ask us via email at contact@lamaisonlux.com

Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.

We're sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@lamaisonlux.com and we will send you a similar replacement item as quickly as possible.

We are located in Paris, France.

We apologize for the delay. International shipping can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package, or would like to make an enquiry, please contact us by e-mail at contact@lamaisonlux.com.

Nous faisons de notre mieux pour résoudre tous les problèmes que nos clients pourraient rencontrer avec leurs articles en ligne. Si vous désirez tout de même recevoir un remboursement sur votre commande, nous pouvons bien entendu accomplir le payement, dans le cas où le recours est fait dans les 30 jours suivant la date de la commande et que le ou les produits concernés ne sont pas soldés. Pour plus d’informations, veuillez en lire d’avantage sur notre politique de remboursement.
We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.